We require a 50% non-refundable deposit for all orders and this is due a minimum of two weeks prior to the date of the party or at the time of ordering.
Due to being a small shop, we can only take so many orders per week. If an order is cancelled, any payment made on your order is non-refundable and non transferable. All cancelations and changes are required 7 days prior to the date of pick up. If canceled at least 7 days prior to the pick up date and time, we will be happy to transfer any payment made on that order to another order within 6 months from that date.
Refunds / Exchanges
Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders
Once you or a designated party has picked up an order, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after picking up your cake.
All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Pierre's Bakery. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.
Cancellation / Changes
Changes and cancellations to retail orders are accepted up until 7 days prior to the date of pick up. We are unable to make changes on orders after that time frame. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 7 day in advance we will be happy to transfer any payment made on that order to another order within 6 months from that date. We will provide no other refunds regardless the circumstances. You will be required to pay the full amount if the order is cancelled with less notice.
Guarantee / Disclaimer
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.
All orders are subject to these policies listed above.